FAQ
About Lab Rat Supplements
What is Lab Rat Supplements, and what do you offer?
Lab Rat Supplements is a dietary supplement company that offers a variety of high-quality supplements for general health, fitness, and wellness. Our supplements are made with premium ingredients and formulated to support your health goals.
Why should I choose Lab Rat Supplements over other supplement companies?
We take pride in the quality of our products and our commitment to customer satisfaction. All of our supplements are made with premium ingredients and manufactured in facilities that are GMP certified and undergo third-party testing to ensure quality and purity.
GMP Certification and Quality Control
What is GMP, and why is it important?
GMP (Good Manufacturing Practice) is a set of guidelines that ensures the quality and consistency of products made in a manufacturing facility. It is important because it helps ensure that products are safe and effective for consumers to use.
Are all of your products GMP certified?
Yes, all of our products are manufactured in GMP certified facilities and undergo regular quality control testing.
What is third-party testing, and why do you do it?
Third-party testing is when a testing laboratory not associated with the manufacturer performs quality control and safety tests on the products. We do this to ensure the quality and purity of our products and provide our customers with peace of mind.
How do you ensure the quality of your products?
We ensure the quality of our products through rigorous testing and adherence to GMP guidelines. All of our products undergo third-party testing to ensure purity and potency, and we only use premium quality ingredients in our formulations.
Liposomes
How do your liposomes compare to other products on the market?
At Lab Rat Supplements, we are committed to developing real liposomal products that are fully liposomal in structure and provide maximum benefits to our customers. Unfortunately, many liposomal products on the market are not fully liposomal and do not meet our high standards. To ensure the quality of our liposomal products, we have batch tested separately for three essential elements: stability, size, and maximum encapsulation percentage. Our encapsulation rate is 2.5 times higher than the average, which allows for a much higher quality and greater bioavailability of our products. This means that our liposomes are more effective and provide better results compared to other products on the market that may not be fully liposomal.
What is a liposome, and how does it work?
A liposome is a microscopic vesicle made of a phospholipid bilayer that is used to encapsulate nutrients and drugs. It works by protecting the contents from degradation in the digestive system and facilitating their absorption into the bloodstream.
Are all of your liposomes batch tested for quality?
Yes, all of our liposomes are batch tested for quality to ensure that each bottle contains the exact amount of active ingredients listed on the label. We understand that batch testing is crucial for maintaining consistent quality and purity in our products, and we are proud to offer this level of transparency to our customers. Unlike many other companies, we test every batch of our liposomes to ensure that they meet our high standards for quality and efficacy.
Can you explain the liposome manufacturing process?
The liposome manufacturing process involves mixing phospholipids and the nutrient or drug to be encapsulated, and then applying energy to the mixture to form liposomes. The resulting liposomes are then purified and tested for quality.
Are your liposomes safe and effective?
Yes, our liposomes are safe and effective. They are made with high-quality ingredients and undergo rigorous testing to ensure their quality and potency.
How do liposomes compare to other delivery systems?
Liposomes are a superior delivery system because they can protect nutrients and drugs from degradation in the digestive system and facilitate their absorption into the bloodstream more effectively than other delivery systems.
What are the benefits of using liposomes in your products?
The benefits of using liposomes in our products include improved absorption and bioavailability of nutrients, increased stability and shelf life of products.
Shipping and Returns
How long does shipping take, and how much does it cost?
Shipping times and costs vary depending on the shipping method, destination and time of year. If your shipment takes longer than expected please email us at info@labratsupplements.com so that we can investigate the issue further.
Do you offer international shipping?
Yes, we offer international shipping. However, shipping times and costs may vary depending on the shipping method, destination, and time of year. If your shipment is taking longer than expected, please email us at info@labratsupplements.com so we can investigate further.
What is your return policy, and how do I return a product?
We offer a 30-day money-back guarantee for all of our products. If you are not satisfied with your purchase, please contact us at info@labratsupplements.com within 30 days of purchase to request a full refund (minus shipping costs). You must return the product to us to receive your refund.
Payments and Discounts
What payment methods do you accept?
We accept most major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.
Do you offer any discounts or promotions?
Yes, we offer discounts and promotions from time to time. To stay up to date on our latest promotions, sign up for our newsletter or follow us on social media.
How do I redeem a discount code?
To redeem a discount code, enter the code during the checkout process. The discount will be applied to your total order amount.
Contact Information
How do I get in touch with customer support?
You can contact our customer support team by emailing us at info@labratsupplements.com. We aim to respond to all inquiries within 24 hours.
Do you have a physical store, or do you only sell online?
We primarily sell our products online through our website, labratsupplements.com. Additionally, if you happen to be in the Queen Creek, Arizona area, you may be able to find us at select venues and local wellness centers.
How do I stay updated on new products and promotions?
To stay up to date on our latest products and promotions, sign up for our newsletter or follow us on social media.
Lab Rat Rewards
What is the Lab Rat Supplements Rewards Program?
The Lab Rat Supplements Rewards Program is our way of saying thank you for choosing us! When you make a purchase, you earn points that can be redeemed for discounts on future purchases. It's simple: more purchases mean more points, and more points mean bigger savings!
How do I join the Rewards Program?
Joining is easy! You'll automatically start earning points as soon as you make a purchase. Just ensure you have an account with us, and you're all set to start earning and redeeming points.
How does the point system work?
For every dollar you spend, you earn 5 points. These points accumulate over time, allowing you to unlock exciting discounts and offers.
How do I redeem my points?
Once you have enough points, you can redeem them at checkout. Every 1000 points earned gives you a $5 discount on your purchase.
How do I check my point balance?
Log into your account, and you'll be able to view your current point balance, as well as your points history, anytime.
What can I use my rewards points on?
Your rewards points can be used to get discounts on any purchase you make, helping you save on our range of scientifically-crafted supplements.
Do the points expire?
No, the points you earn do not expire. You can use them whenever you want to get discounts on our products.
Wholesalers
Do you offer wholesale pricing for your products?
Yes, we offer wholesale pricing for qualified businesses such as wellness centers and nutrition/supplement shops.
How can I apply to become a wholesaler?
To become a wholesaler, please email us at info@labratsupplements.com with your business information and we will respond within 24 hours.
What are the minimum order quantities for wholesale orders?
Minimum order quantities may vary depending on the product and location. Please contact us for more information.
Are there any discounts available for wholesale orders?
Yes, we offer discounts for bulk orders. Please contact us for more information.